Q: What is "My Account"?
A: Your Account contains your personal details, financial transaction information and other game settings.
Q: How do I change my personal information?
A: To change your e-mail address or other information, follow the next steps:
1. Go to "My account > My Info” on the player bar;
2. Find the information you'd like to change and replace it with the new one, modify the preferred settings;
3. Click on the "Save" button
To find out more about Settings, please watch our Tutorial about Settings:
Q: I have a query regarding my account. What do I do?
A:You can submit a problem report by clicking on the “scarab-like” Report a Problem button on the player bar or write an email to email@example.com.
Q: Can I change my player name?
A: You cannot change your username, but you can create a new user account - and then contact us on firstname.lastname@example.org and we will assist you in the process.
Accounts of more than 1 month require a fee of 1,000 Golden Coins for the transfer.
Q: I have forgotten my log in details. What do I do?
A: Simply click here and we can e-mail your information to you.
Q: How can I change my picture?
A: You can change the avatar by visiting the “My Account“ menu, which is on the upper left side of the screen.
Q: What’s a personal webpage?
A: The personal web page is an option offered to our VIP players. (It lets the world see your rating and awards). Note: The personal webpage is just one of the benefits you get with a VIP membership.
Q: How do I change the gender on my account?
A: Go to "My Account", click on the “My Info” tab, and find the "Gender" field – change the gender then click "Save".
Q: Why doesn’t My Statistics match the statistics on the community column on top players’ stats?
A: Your personal statistics and the Community column are different because the system refreshes the players’ rating every hour.
Q: Why doesn’t the site let me upload an image to my profile?
A: The size of the picture you want to upload on the site should not exceed 300KB. Also, only VIP members can upload their own pictures.
Q: How do I close my account?
A: To close your account, please contact us at email@example.com and request that your account be closed. Please include your player name in the e-mail. Once your account is closed, we will send you a confirmation reply.
Q: Why did the system take points from me?
A: The system can penalize you during a game in four basic cases:
When a player declares a Mahjong Self – there are different variations in payment counting for European Classic, Mahjong Competition Rules, Hong Kong and other styles – but what they all have in common is that all the three remaining players pay the same number of points (except European or in Riichi).
Point “3.6.1 Winner bonus” in the Riichi Competitions Rules.
Other insubstantial penalties are: The counter penalty, Dealer penalty, Riichi Bonus penalty and other penalties which do not take any significant amount of points.
Q: Why sometimes when I declare Mahjong and don't have enough points the system is telling me that I don’t have Mahjong and other times it penalizes me for Wrong Mahjong?
A: The system will penalize you for declaring mahjong (either invalid claim for a discard or a Mahjong Self) in case your claim was invalid – a Wrong Mahjong. The penalty will not be taken if your rating at the moment of the claim was lower than the rating required for one green stripe on a white belt for that particular style (You can find the belts and the rating requirements for all the styles here. The penalties are various and can be found in the Rules sections of each style.
Example: You were playing an HK game and declared a Wrong Mahjong: You will be penalized if your rating was 6.04. If your rating would have been 4.16 – you wouldn’t have been penalized, but the system would have warned you that you don’t have Mahjong and wouldn’t have let you declare or claim a tile for mahjong.
Q: I’m in a game right now – where can I see how many Dragon Chips do I have?
A: You can see your current Dragon Chips balance indicated on the player bar. You can also check your Dragon Chips balance and other useful information in the My Info menu located in the Information tab.
Q: I participated in a tournament 3 years ago and won. Why did my medal disappear?
A: In case you acquire more recent medals - additional space is made by updating your medal wall.
Q: What does the “Rated” checkbox in a game mean?
A: When the box is checked your rating will change weather you win or lose. When it is not checked your rating won’t change.
Q: How do I get my rating up?
A: The more you win, the higher your rating goes. If you play against people with a higher rating, your rating goes up faster than if you play against low- level players.
Q: How does the Belt Ranks System work for the mahjong versions available on your site? Is it the same for all versions?
A: The Belt Ranks System does not work similarly for all the versions. Hong Kong, Mahjong Competition Rules and American share the same belt rating, whereas Riichi Competition, European Classical and Taiwanese versions have different ratings.
The belt ratings for all versions are as follows:
The ratings in all styles of Mahjong are calculated according to our formula which is based on Official International rules:
Q: What is the meaning of the stripes with different colors (rating stripes)?
A: The stripes and colors of belts are visual displays of ratings of a player. Each next color White>Green>Brown>Black show tiers for that rating – while stripes show an intermediate point toward the next color.
Q: Why should I give you my e-mail address?
Q: How can I change my e-mail?
A: Go to the “My Info” subsection in "My Account", find the "Email" box, and insert the new email then click "Save".