Mahjong.com - Help FAQ

FAIRNESS

  1. Is playing games on Mahjong.com legal?
  2. Isn’t playing on Mahjong.com considered gambling?
  3. How does Mahjong.com make money?
  4. Whom do I contact if I have questions about fairness or think a player is colluding?
  5. What information does the Anti-Collusion Department need to know about a case of suspected collusion?
  6. Some people win all the time, and I rarely do. Why is that?

Q: Is playing games on Mahjong.com legal?
A: Yes. The tournaments organized on Mahjong.com are the same as chess tournaments or varieties of skill-based games that are played for cash and prizes all over the world for years. We have simply taken the same format.

Mahjong is a game based upon player’s skill and not chance. This is different from lotteries or games played in casinos, where the players are faced with set odds and skill does not come into play.

Moreover, players never play against “the house/dealer” and there is always a winner based on the player’s skills.

Q: Isn’t playing on Mahjong.com considered gambling?
A: No. Gambling is defined by most states as involving a "consideration" (wager), an activity involving chance, and a monetary or merchandise reward. Since Mahjong is based on skill, it's the skill of the player, not luck, which determines the outcome of any tournament, so they are not considered to be gambling activities.

Equally important, players play against each other, not against Mahjong.com. Mahjong.com never makes money from the outcome of a competition. Mahjong.com instead makes money for setting up and managing competitions between players.

Q: How does Mahjong.com make money?
A: Just like the host of any tournaments, Mahjong.com collects a percentage of each player’s entry fee every time they enter a tournament in exchange for providing the platform and managing the tournament. Mahjong.com has no interest in the outcome of any competition, and never acts as the house.

Q: Whom do I contact if I have questions about fairness or think a player is colluding?
A: We have implemented an anti-cheating system within our state-of-the-art gaming platform to flag any potential irregularities. If you believe that a player is cheating or misbehaving, please contact us or write directly to support@mahjong.com.

Q: What information does the Anti-Collusion Department need to know about a case of suspected collusion?
A: While reporting a suspected cheating case please be as descriptive as possible, bring details about what made you think that a player (or more) cheats.
- Mahjong style;
- Possible cheating partners;
- The name of the game and when it took place;
It is very advisable to bring explanations of how do you think that player cheated. Please keep in mind that a collusion offense is a very serious one and accusations should be made argumentatively with as many facts as possible. Please do not accuse the player publicly or privately! Let Mahjong.com address the issue with the player.

Q: Some people win all the time and I rarely do. Why is that?
A: Mahjong is a game of skill, and some people are more skilled than others. Your skill improves as you play, and those who win a lot of competitions started off just like you! If you've played a number of tournaments or other competitions but haven't won, here are some suggestions:

  1. Try entering the tournament with fewer players.
  2. Try playing at different times of the day, when there is a different mix of people competing.
  3. Try playing with players of your rating levels.
  4. Read the rules of the game carefully to ensure that you aren't missing any opportunities to score more points.
There are thousands of games played on our site every day and it is not enough to look at a small sample size of results like a few selected games, but to recognize both the winning streaks and losing streaks in the long term view, and we are not responsible in players' wins or losses.

Each game is given a random wall at the start and the wall is not changed during the game, and depending on how players decide to meld combinations, one may receive some tiles, and if we were to repeat the same wall again but players would decide to meld something else, you will get 2 different outcomes from two identical walls because there are 4 different players making totally individual choices of keeping or not keeping tiles in their hands.