Mahjong.com - Help FAQ

FINANCIAL QUESTIONS

ACCOUNT STATEMENT

  1. Where is my Account Statement and how do I read it?
  2. How do I check my account balance?

MEMBERSHIP

  1. How do I become a member?
  2. How will I know when to renew my subscription?
  3. What are the benefits of a membership?
  4. Is ordering an account package safe to do?
  5. How do I upgrade my membership?
  6. I would like to pay my subscription with another credit card. How do I change the current credit card with another one?
  7. What if I forget to add fund to my PayPal account, will my subscription be cancelled?
  8. What happens if there are problems with the automatic payments?
  9. How am I charged for the subscription?
  10. How can I cancel my subscription?
  11. What happens if I decide to cancel during my subscription?
  12. Can I totally unsubscribe from the site?

INTERNAL CURRENCY

  1. What are Golden Coins?
  2. What are Dragon Chips?
  3. How can I get more Golden Coins?
  4. How can I get Dragon Chips?
  5. I Won! Why didn’t I get all the Dragon Chips? 100x4=400!
  6. What can I do with Golden Coins?
  7. Can I convert Golden Coins or Dragon Chips to cash?

ACCOUNT STATEMENT

Q: Where is my Account Statement and how do I read it?
A: To view your recent transactions, click "My Account" on the system bar, choose the “Transactions” menu and then press the "Statement" button. In the statement menu you can choose the information you are looking for and generate the report.

Another option is to click the "Cashier" button and select the "Statement" tab.

Q: How do I check my account balance?
A: All your currencies are available on the top of the screen.
- You can also check your currency balance and much more in the My Info menu located in the Information tab. You can access it by clicking on the Information tab located in the upper right corner of the game screen and choosing “My Info”.
- The My Account menu accessible through the system bar. You can find your account balance in various places of the game, like, for example – the Statement menu – or the Cashier menu.

MEMBERSHIP

Q: How do I become a member?
A: To become a member please follow the next steps:

  • Within the game click on "Cashier";
  • On the menu that opens next, click on "Buy Subscription";
  • Select your preferred membership and click Get Subscription;
  • Fill-in the required fields;
  • Read the Terms and Conditions;
  • Click on the "Continue" button;
  • Follow the instructions.

Q: How will I know when to renew my subscription?
A: According to our Terms and Conditions the subscriptions are renewed automatically each month/year depending on the package you chose when subscribing.

Q: What are the benefits of a membership?
A: A Membership provides many advantages, including an official ranking, discounts of up to 50% on tournament fees. A Membership also offers several other benefits, click here to view everything memberships have to offer. You can see the full comparisons and benefits for the different membership packages in the "Cashier" menu accessible from in any room in the game or by accessing this page.

Q: Is ordering an account package safe to do?
A: We use PayPal, a trusted and secure website to transfer money. You can get more details at www.paypal.com

Q: How do I upgrade my membership?
A: To change your current membership follow these steps:

  • Sign into your account;
  • Click the Cashier button;
  • Click Buy Subscription;
  • Select the membership you would like to change to;
  • Follow the instructions.

Before paying you shall see the exact amount necessary for this change. At the end of these actions you will receive a congratulatory page which will indicate the details about your new subscription.

Q: I would like to pay my subscription with another credit card. How do I change the current credit card with another one? How do I change my payment details?
A: In order to change your payment details please perform the following steps:

  • Sign into your account.
  • Go to My Account – Transactions – My Subscription.
  • Enter your account password and click “Continue”.
  • On the “Subscription Management” page update your payment details
  • Press “Save” at the bottom of the page.
  • At the top of the page you will see “Your Information has been updated successfully!”

On the next renewal date of your membership you will be charged according to the new payment details.

Q: What if I forget to add funds to my PayPal account, will my subscription be cancelled?
A: Yes, your subscription will be cancelled.

Q: What happens if there are problems with the automatic payments?
A: We enable automatic reattempts and you will be notified via email of the reason your payment failed and given a chance to fix the problem before the next attempted payment.

Q: How am I charged for the subscription?
A:

  • If you're an annual subscriber, you'll be billed for the whole year.
  • If you're a monthly subscriber, you'll be billed initially for the first month and the following monthly payments will be automatic until you decide to cancel.

Q: How can I cancel my subscription?
A:

  • Sign into your account;
  • Click My Account on the system bar;
  • Choose the Transactions sub-menu;
  • Click My Subscription, enter your password for confirmation;
  • On the page that opens next you will see your active subscription(s);
  • Follow the instructions.

If you subscribed via PayPal, you will be taken to the PayPal homepage so that you can access your account. There you can cancel the subscription by finding the transaction “Subscription Creation” by the date when you created the subscription, click "Details" next to the subscription creation and at the bottom of the page click "Cancel Subscription". On the next page - confirm that you would like to cancel it.

Q: What happens if I decide to cancel during my subscription?
A: If you cancel during your membership, you will still continue being a member of our site until it expires.

Q: Can I totally unsubscribe from the site?
A: Yes, you can. To unsubscribe from the mailing list - click the “unsubscribe“ link that is on each email sent from the website and you can terminate your account forever. To remove your player account - please write to support@mahjong.com.

INTERNAL CURRENCY

Q: What are Golden Coins?
A: Golden Coins are a type of currency used within the game. Golden Coins can be used to enter certain tournaments, purchase unique avatars and in-game items like Coffee Break, Time Bank, Voice Chat and Open Wall.

Q: What are Dragon Chips?
A: Dragon Chips are a type of currency used within the game. Dragon Chips are used as entry fee for Fun Games and certain tournaments.

Q: How can I get Golden Coins?
A: Golden Coins can be purchased in the Cashier menu at a rate of 100 Golden Coins=$1. You can also convert Reward Points to Golden Coins. Pay attention to our newsletters for promotions that also award Golden Coins.

Q: How can I get Dragon Chips?
A: All players receive Dragon Chips daily. Free Players receive 1,000 Dragon Chips per day. Premium Members receive 1,000 Dragon Chips up to 3 times a day and VIP Members receive 1,000 Dragon Chips up to 5 times per day! Please note that you recive Dragon Chips only when your Dragon Chip balance falls below 1,000. You can also Convert Golden Coins to Dragon Chips at a conversion rate of 1 Golden Coin for 10 Dragon Chips.

Q: I Won! Why didn’t I get all the Dragon Chips? 250x4=1000!
A: Each type of user has a certain rake that is applied to his winning pot. The rake for Free Players is 20% so if the game had an entry fee of 250 Dragon Chips – and you won while being a Free Player – you will receive 800 Dragon Chips.
If you are a Premium member you would get 950 Dragon Chips – a 5% rake applied to the pot.
A VIP member would receive the full winning pot of 1000 Dragon Chips – with no rake applied to it!

Q: What can I do with Golden Coins?
A: Golden Coins can be used in several ways:

  • You can use Golden Coins as entry fee for our exciting tournaments.
  • You can play Fun Games by converting them to Dragon Chips.
  • You can prove your uniqueness by creating your custom avatar in the Virtual Shop.
  • You can get in-game items.

Q: Can I convert Golden Coins or Dragon Chips to cash?
A: No, you cannot convert them to cash.