Q: Where is my Account Statement and how do I read it?
A: To view your recent transactions, click "My Account" on the system bar, choose the “Transactions” menu and then press the "Statement" button. In the statement menu you can choose the information you are looking for and generate the report.
Another option is to click the "Cashier" button and select the "Statement" tab.
Q: How do I check my account balance?
A: All your currencies are available on the top of the screen.
- You can also check your currency balance and much more in the My Info
menu located in the Information tab. You can access it
by clicking on the Information tab located in the upper right corner of the game
screen and choosing “My Info”.
- The My Account menu accessible through the system bar.
You can find your account balance in various places of the game, like, for
example – the Statement menu – or the Cashier
Q: How do I become a member?
A: To become a member please follow the next steps:
Q: How will I know when to renew my subscription?
A: According to our Terms and Conditions the subscriptions are renewed automatically each month/year depending on the package you chose when subscribing.
Q: What are the benefits of a membership?
A: A Membership provides many advantages, including an official ranking, discounts of up to 50% on tournament fees. A Membership also offers several other benefits, click here to view everything memberships have to offer. You can see the full comparisons and benefits for the different membership packages in the "Cashier" menu accessible from in any room in the game or by accessing this page.
Q: Is ordering an account package safe to do?
A: We use PayPal, a trusted and secure website to transfer money. You can get more details at www.paypal.com
Q: How do I upgrade my membership?
A: To change your current membership follow these steps:
Before paying you shall see the exact amount necessary for this change. At the
end of these actions you will receive a congratulatory page which will indicate
the details about your new subscription.
Q: I would like to pay my subscription with another credit card. How do I change the current credit card with another one? How do I change my payment details?
A: In order to change your payment details please perform the following steps:
On the next renewal date of your membership you will be charged according to the new payment details.
Q: What if I forget to add funds to my PayPal account, will my subscription be cancelled?
A: Yes, your subscription will be cancelled.
Q: What happens if there are problems with the automatic payments?
A: We enable automatic reattempts and you will be notified via email of the reason your payment failed and given a chance to fix the problem before the next attempted payment.
Q: How am I charged for the subscription?
Q: How can I cancel my subscription?
If you subscribed via PayPal, you will be taken to the PayPal
homepage so that you can access your account. There you can cancel the
subscription by finding the transaction “Subscription Creation”
by the date when you created the subscription, click "Details"
next to the subscription creation and at the bottom of the page click "Cancel
Subscription". On the next page - confirm that you would like to cancel
Q: What happens if I decide to cancel during my
A: If you cancel during your membership, you will still
continue being a member of our site until it expires.
Q: Can I totally unsubscribe from the site?
A: Yes, you can. To unsubscribe from the mailing list - click
the “unsubscribe“ link that is on each email sent from the website and you can
terminate your account forever. To remove your player account - please write to
Q: What are Golden Coins?
A: Golden Coins are a type of currency used within the game.
Golden Coins can be used to enter certain tournaments, purchase
unique avatars and in-game items like Coffee Break, Time Bank, Voice Chat and
Q: What are Dragon Chips?
A: Dragon Chips are a type of currency used within the game.
Dragon Chips are used as entry fee for Fun Games and certain
Q: How can I get Golden Coins?
A: Golden Coins can be purchased in the Cashier menu at a rate
of 100 Golden Coins=$1. You can also convert Reward Points to Golden Coins. Pay
attention to our newsletters for promotions that also award Golden Coins.
Q: How can I get Dragon Chips?
A: All players receive Dragon Chips daily. Free Players receive 1,000 Dragon Chips per day. Premium Members receive 1,000 Dragon Chips up to 3 times a day and VIP Members receive
1,000 Dragon Chips up to 5 times per day! Please note that you recive Dragon Chips only when your Dragon Chip balance falls below 1,000. You can also Convert Golden Coins to Dragon Chips at a conversion rate of 1 Golden Coin for 10 Dragon Chips.
Q: I Won! Why didn’t I get all the Dragon Chips?
A: Each type of user has a certain rake that is applied to his
winning pot. The rake for Free Players is 20% so if the game had an entry fee of
250 Dragon Chips – and you won while being a Free Player – you will receive 800
If you are a Premium member you would get 950 Dragon Chips – a 5% rake applied
to the pot.
A VIP member would receive the full winning pot of 1000 Dragon Chips – with no
rake applied to it!
Q: What can I do with Golden Coins?
A: Golden Coins can be used in several ways:
Q: Can I convert Golden Coins or Dragon Chips to cash?
A: No, you cannot convert them to cash.