Mahjong.com - Help FAQ

COMPETITIONS / TOURNAMENTS

GENERAL QUESTIONS

  1. How can I learn all the games before I become a member of Mahjong.com?
  2. What is the difference between the types of competitive play?
  3. What is "Quick Mahjong"?
  4. How do I get paid when I win?
  5. What should I do in order to be invited by other players to games?
  6. How do I find out if I have won?
  7. What prizes can players win?

TOURNAMENTS

  1. What tournaments are there?
  2. Who is allowed to play Mahjong.com's tournaments?
  3. If I and my friend play from the same intranet (local network), can we still register and play at a tournament?
  4. What is the prize of a tournament and how does Mahjong.com determine its value?
  5. How many winners are there in a tournament?
  6. What happens if there is a tie in a competition?

GENERAL QUESTIONS

 
Q: How can I learn all the games before I become a member of Mahjong.com?
A: Visit our how to play section or play "Mahjong School" games to sharpen your skills. Play "Fun Games" with other players and when you feel ready to play for real, become a Mahjong.com Member and join the Community!

Q: What is the difference between the types of competitive play?
A: Fun Games - create a game and challenge others or join an open game for FREE!
Tournaments - We host a number of tournaments daily that award prizes to the winners! Simply pay the entry fee and have fun!

Q: What is Quick Mahjong™?
A: Quick Mahjong™ is a style of mahjong where you get scored as well as rated on only one hand of mahjong.

Q: How do I get paid when I win?
A: When you win a tournament, the winning is posted to your account statement as soon as the game is over.

Q: What should I do in order to be invited by other players to games?
A: In order to get the opportunity to be invited by other players to games, please follow the below given steps:

  1. Click on the "My Account" menu on the lower toolbar;
  2. Choose "Settings";
  3. Find the "Invite me to the games" option and check the versions of the games you would like to be invited to;
  4. Click "Save".

Q: How do I find out if I have won?
A: When you win a tournament, the winning is posted to your account statement as soon as the game is over. Some special winnings or bonuses are credited within a few hours after the event ends.

Mahjong.com reserves the right to review games, and any gameplay that is determined to have been achieved through a violation of the site's Terms and Conditions will be disqualified.

Q: What prizes can players win?
A: Prizes can be Golden Coins, Dragon Chips and other bonuses.

TOURNAMENTS

Q: What tournaments are there?
A: Mahjong.com offers two types of tournaments:

Scheduled Tournaments:
These tournaments start at a specified time. In order to participate, you must register before the registration closes. The registration closing time may vary from tournament to tournament, and ranges from a few minutes to 30 minutes before the tournament's starting time.

Sit & Go Tournaments:
These tournaments start as soon as a specified number of players are seated at the tournament table.

Q: Who is allowed to play Mahjong.com's tournaments?
A: Any U.S. resident in a non-restricted state who is 18 or older, and has a valid Visa, MasterCard or American Express credit card or confirmed PayPal account can become a subscribed Member.
Non-US residents must live in one of our accepted countries, be 18 years or older, and have a valid Visa credit card.
We allow one account per person.

Q: If I and my friend play from the same intranet (local network). Can we still register and play at a tournament?
A: Yes, you can! It is also advisable that you inform us on support@mahjong.com about it.

Q: What is the prize and how does Mahjong.com determine its value?
A: The prize is what the winner receives from playing a tournament. The prize amount is the total of the entry fees less a fee that Mahjong.com takes to manage the tournament and provide you with the playing platform. As part of our commitment to fairness, Mahjong.com never makes any money on the outcome of the competition, but instead collects a fee for providing you with the platform to compete in.

Q: How many winners are there in a tournament?
A: The number of winners depends on the type of tournament. Check the Prize Fund for more details.

Q: What happens if there is a tie in a competition?
A: In the event of a tie, the prize is split between the tied players. If there is only one prize for the competition, the amount of the prize is simply divided evenly between the tied players. If there are multiple prizes, then the prizes for the tied spots are added together, and the total is then divided between the tied players.